询盘是外贸人与买家的“第一次亲密接触”，细致的产品描述、优惠的促销价格、专业的术语措辞都有机会引起买家的注意。可是要想落实到成交环节，还需要通过业务员的优质服务来增强买家的下单决心！为助力外贸企业拿下订单、赢得商机，孚盟软件特此收集了一系列能提升国外买家回复效率的询盘模板合集，供外贸小伙伴们参考借鉴。

针对未付款订单

Dear $buyer, 

We have got your order of XXXXXX. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! 

Best Regards 

$myname 

针对已付款订单

Dear $buyer,

Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!

Best Regards

$myname

针对发货后

Dear $buyer,

The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!

Best Regards

$myname

询问是否收到货

Dear $buyer,

According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！

Best Regards

$myname

针对客户投诉产品质量有问题

Dear $buyer,

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.

Best Regards

$myname

当订单完成后

Dear $buyer,

I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.

Thanks！

$myname

提醒买家给自己评价

Dear $buyer,

Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.

Best Regards

$myname

针对货物断货的情况

Dear $buyer,

We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them outXXXXXXXXXXXXXXXXXXXXXXXXXXXX.If there’s anything I can help with, please feel free to contact us. Thanks！

Best Regards

$myname

给买家发放折扣

Dear $buyer,

Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.

Thanks & Best regards!

$myname

遭遇买家议价

Dear $buyer,

Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!

$myname

针对大量订单询价

Dear $buyer,

Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply. 

Regards！

$myname

针对买家要求免运费

Dear $buyer,

Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.

$myname

未付款订单改完价格后再次催款

Dear $buyer,

We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.

Best regards!

$myname

当买家对于你的产品表示怀疑

Dear $buyer,

I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you. 

Regards

$myname

针对发货几天后买家没收到货

Dear $buyer,

We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXXXXX. I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.

$myname

向买家推荐新品

Dear $buyer,

As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.

Regards

$myname

收到好评后的回复

Dear $buyer,

Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you.

$myname